Our FMS Packages
FMS Pack 1
- Greasing & Torquing
- Engine Oil & Coolant Top Up
- ATS exhaust items & wiring harness
- Wear & Tear parts + all aggregates & labour
- Scheduled Service (parts, Consumables & Labour)
FMS Pack 2
- Battery & Battery Cables
- All Wiring Harnesses
- All ECUs
- Greasing & Torquing (Quarterly)
- Engine Oil & Coolant Top Up
- ATS exhaust items & wiring harness
- Wear & Tear parts + all aggregates & labour
- Scheduled Service (parts, Consumables & Labour)
Bumper to Bumper Coverage
Use of Tata Genuine Parts
Fixed Cost, No Surprises
Cashless Service
High Vehicle Uptime
24x7 Breakdown Support
Better Resale Value
Timely Service Reminders
1800+ Service Stations Pan-India
- Scheduling of vehicles through TML managed call centre and a dedicated team by coordinating with your fleet manager for:
- Maitenance services as stated in Operator's Service Book (OSB)
- Oil changing of aggregates, as scheduled
- Hub greasing of wheels, as scheduled
- Vehicle checkup and minor adjustments, if required.
- Repairs and servicing of ancillary items such as alternator, starter motors, fuel pump, fuel lines etc.
- Regular Health Checkup including inspections, greasing & torquing (options-weekly, fortnightly, monthly etc.)
- Filling oil and coolant tanks, checkup for leakage
- Automatic reminder process in case you miss the scheduled service
- All ECUs
- All Wiring Harnesses
- Battery & Battery cables
- 24x7 dedicated team of TML Call Centre for breakdown support, in case a vehicle is off road
- Register complaint & send team to attend the vehicle on time
- Dispatch of team from nearest workshop with a guarantee on reach time
- Towing assistance provided via local channel partner (excluding towing charges)
- Guaranteed repairs - for normal repairs it is 24 hours, for major aggregates repairs it is 72 hours
End-to-end maintenance including preventive services like greasing & torquing
- Provided as an option for customers having fleet operations at mines, bus transport hubs, e-commerce operations, etc.
- A team of certified technicians is deputed on the site for 24x7 support
- Based on need a 'Container Workshop' can also be established for focused and prompt support to restore the vehicle in minimum time
- Option of 'with infrastructure' or 'only manpower deputation' also available
- Tata Fleet Edge Service (For 5 years with subscription charges)
- Multiple MIS reports availability in analyze section
- Automated driving behaviors tracking for assessment
- Real-time fuel loss, fuel alert and instrument cluster
- Real-time display of instrument cluster
- Wheel alignment as per schedule at TML certified machines
- Tyre rotation at defined intervals
- Tyre pressure and tread depth checks & monitoring
- Tyre life/ performance feedback during wheel alignment
Frequently Asked Questions (FAQs)
Fleet Management Solutions (FMS) is an industry unique offering from Tata Motors Commercial Vehicle business unit which is bumper-to-bumper professionally managed vehicle maintenance solution and offered to customers. FMS ensures a better optimization and utilization of operations, along with breakdown & highway support and better product lifecycle enhancement. The FMS package is not only certified to servicing or maintenance activities for your fleet of vehicles but it is also a comprehensive package of different services, managed in a professional way.
Key benefits include:
- Bumper to Bumper Coverage
- Predictable costs with fixed payments
- No need for cash handling by drivers
- Pan India service access
- Less hassle in monitoring vehicle maintenance
With a service contract, the total expected cost of servicing and maintaining a vehicle is spread out across the duration of the contract. This means the service contract monthly fees may seem high in the beginning, when there is much less vehicle repairs, however it will prove to be cost effective from a TCO project even in the long run.
Regular servicing and maintenance, using genuine parts at the OEM certified workshop, will help keep your vehicle in excellent condition and by extension, maximize its resale value in the second hand market.
Well-maintained vehicles have better fuel efficiency due to optimized systems like alignment, tyre pressure, and engine condition.
FMS minimizes financial loss from unplanned repairs and provides predictable costs.
Yes, FMS are customizable based on vehicle usage, operating terrain, and consignment type.
Warranty covers only manufacturing defects. FMS covers Scheduled Service, Unscheduled Service, wear and tear items, Aggregate, ancillary, ECU, wiring harness, battery, bulbs, radiators, still functioning parts and consumables not included in warranty.
Unexpected clutch, brake, shaft, bearing, engine, or gearbox repairs can be expensive and are covered under FMS.
Pricing varies with coverage. Check terms carefully for included services and exclusions.
Due to uncontainable operational factors, suspension isn't covered by default, but can be added in customized FMS plans.
Some FMS do, depending on package type. It's important to verify at the time of purchase.
Avoids high fixed costs, inventory, staff management, and provides access to 1800+ service outlets with expert technicians.
Through
- Fleetline portal
- TML Dealers / TMSS
- TML Sales & Customer Care Team
FMS eligibility depends on age and KM run. Health check-up is mandatory for FMS categories except Silver FMS.
No. Payments are made in installments. An initial amount is required, and the rest through post-dated cheques.
At any TML dealership, FMS is pan India. Roadside support available through the FMS Toll Free number: 1800 209 7979.
Handled through the respective part manufacturer's authorized service centre. Decision of their engineer is final.
The Works Manager / Service Advisor can check FMS coverage and service history in CRM.
Only if FMS is valid and covers the part, and failure is not due to misuse. Warranty rejection for improper use will also lead to FMS rejection.
Call CMC Toll-Free on 1800-209-7979. TML may arrange towing (customer pays charges) or roadside repair through the nearest service point.
TML sends a renewal quote one month before expiry. Renewals can be done via the FMS Helpline or Dealers or TMSS or with a customized quote.
No, the FMS ends upon sale an major accident. It is not transferable.
No refunds are provided. All dues up to that point, plus 5% surcharge or Rs. 1000 (whichever highest), must be paid.
